Visitor
•
1 Message
Question
My account is currently suspended, but I filed Chapter 7 bankruptcy on August 14th. I need an official Bankruptcy Inquiry/Ticket opened for my account so a backend specialist can review my case details, process my August 26th payment credit, and help me restore
XfinityAmira
Official Employee
•
5.1K Messages
3 hours ago
Hi user_qu7p2m! Thanks for reaching out on our Forum. My team is here to help and can absolutely get a ticket submitted. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0