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user_gt93cb
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Wednesday, March 5th, 2025 10:39 PM

question

On January 31st I made a payment to Xfinity Internet, the money was charged but they cancelled the payment and the money was not returned to me, now they are charging me 3 months of late payment, why? I have paid every month

Question

 • 

Updated 

2 months ago

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XfinityRichard

Official Employee

 • 

1.8K Messages

2 months ago

Hi there, @user_gt93cb ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm truly sorry for the inconvenience, I'll be more than happy to look into your payment concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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