1 Message
Question Regarding Unlimited Data and how much data usage per device.
I have two questions to ask:
- If I am on an unlimited data plan, why am I getting messages that I am almost out of data? My data usage page shows I am limited to 1.2TB of data, but my plan indicates that I have unlimited data plan. If I'm not getting unlimited data - why am I being charged extra for it? I think you owe me a refund if this is the case.
- Is there a way to determine how much data is being used by each of my devices - so I can turn off the device that is draining my usage and see why my data usage has basically tripled within the past year.
XfinityJohnG
Official Employee
•
1.2K Messages
4 months ago
Thank you for reaching out to us here @willokeays. There is not an option to check on individual devices and their data usage, the Xfinity app will show your total data usage. I can look further into that issue with unlimited data from here if you could send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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