Visitor
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1 Message
Question Regarding Returned Bank Payment Notification
Dear Sir or Madam,
My name is [Edited: "Personal Information"]. I received an email from Xfinity this morning stating that my bank payment was returned.
I do not understand why this happened, as I have not changed my bank or bank account information in the past seven months. I have consistently authorized Xfinity to withdraw payments from my Chase Bank checking account ending in 2035.
I checked my bank account and confirmed that I have sufficient funds to cover the $51.32 payment. I also signed in to my Xfinity account and noticed that my current balance shows $0.00, with no outstanding balance due.
Could you please investigate this issue and let me know why the payment was returned and what steps I need to take to resolve it? I would appreciate your assistance in confirming that my account is in good standing and that no further action is required on my part.
Thank you for your time and assistance. I look forward to your response.
Sincerely,
[Edited: "Personal Information"]
XfinityDilary
Official Employee
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3.9K Messages
1 hour ago
Thanks for posting on our community forums for assistance, user_gard4d. I understand why receiving a returned payment notice would be concerning, especially when your account is currently showing a $0 balance. I’d be happy to take a closer look at the account and payment history to see what happened and determine whether any additional action is needed. Let’s get the account verified, so we can review this together. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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