Visitor
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1 Message
Question on available price plans
I need help reviewing my Xfinity Mobile plan before my $40 promotional discount expires on September 13, 2026. I have two lines. My current service is $80/month before the $40 promotion. One iPhone 17e has 30 device payments remaining at $16.66 and 30 promotional credits of $11.11. I do NOT want to pay off or upgrade the phone.
Please tell me what is the lowest-cost Xfinity Mobile plan I can move these two lines to while preserving all 30 remaining $11.11 device credits. I would also like to know whether Mobile Select or another current plan is available for my account.
XfinityRichard
Official Employee
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3.6K Messages
18 hours ago
Good afternoon @user_db61v8 , and thank you for reaching out. I understand wanting to review your options before the promotional discount expires, especially if your goal is to keep your monthly costs as low as possible while preserving your remaining device promotional credits. To protect your account information and review the plans currently available to you, please send us a Direct Message (DM) with your full name and service address. We'd be happy to review your account, confirm whether your existing $11.11 monthly device credits would remain intact with a plan change, and determine if Mobile Select or any other lower-cost Xfinity Mobile plans are available for your lines. We look forward to assisting you further! 😊
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• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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