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user_0922245
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3 Messages

10/13/2026 4:15 PM

question in regards to plan type

I used to be on the plan that was cheaper then what im on now Im trying to make a payment however i wwant to see did the plan i was on discontinue? I still receive state benifits was this plan discontinued? 

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XfinityTommy

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6 hours ago

@user_0922245  Good morning! Thank you very much for the post. What is the name of the plan that you were on? I can tell you just based on the name of tier you are on.

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user_0922245

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6 hours ago

I was on the plan for low income families for internet only for I think is was around 10-12 dollars a month

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user_0922245

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6 hours ago

yes that does sound correct some how my plan changed and I can provide the needed information if this plan is still available so I can possibly go back to that as I don't know how it changed Can you please let me know how to proceed. 

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XfinityTommy

Official Employee

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3.3K Messages

So Internet Essentials does have an application process that is required to either get back on the program or start it in general. They have a dedicated phone number of 1-855-846-8376 (1-855-8-INTERNET). They have a great team, and I am sure they will be able to get you more details on what steps are needed to get that back in motion. 

 

The current Internet Essentials options are:

 

Internet Essentials: $14.95 per month for speeds up to 75 Mbps (includes free equipment and no activation or cancellation fees).

 

Internet Essentials Plus: $29.95 per month for speeds up to 100 Mbps.

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