U

Visitor

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1 Message

Tue, Sep 14, 2021 5:54 PM

Question about dropping services prior to contract end date

Could someone explain how Comcast handles this situation from a billing perspective:

I am under a two-year contract with Comcast.  I purchased a triple play.  Due to the project cost increase after my contact ends this month, I decided to Port out my home phone.  I was told that it could take two weeks to Port, so I did it slightly more than two weeks before my contract was scheduled to end.  It only took a few days to Port, however.  Now I have 13 days left in my contract, but I don't have phone service any longer.

Questions:

1. Will I have to pay an ETF since I don't have a triple play any longer?

2. I already paid my bill for a triple play until the end of the billing cycle.  Since I dropped phone service with 13 days left in my service month, how will that affect pricing?  Will I actually owe money since a bundled price is often cheaper than buying components separately?

3. If I drop TV service at the end of the upcoming weekend (one week before my contract ends), how will that affect my bill? Does Comcast offer partial refunds, or would I actually have to pay more since I dropped down to one service and l wouldn't even qualify for a double play at that point?

For reference my triple play price, after taxes and fees, is about $150.  It was projected to cost more than $200 after the contract ended.

I will be switching to Verizon for Internet only.  I will use my cell phone for calling and an antenna, combined with a Roku, for TV.

Accepted Solution

Official Employee

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342 Messages

3 m ago

Hello, @user_01e16c. These are awesome questions! I appreciate you giving us the opportunity to answer your billing concerns. I'll need to review your account to make sure I provide you with the most accurate answer based on the status of your account.

 

n order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Accepted Solution

BruceW

Gold Problem Solver

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23.1K Messages

3 m ago

To send the requested information in a private message to Xfinity Support from any Forum page:

  • Click "Sign In" if that prompt is visible

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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