user_q84bqt Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
in November xfinity increased my bill by $25 which they said will repeat yearly. Isn’t there a limit on this increase? When will it end? They did it last year and I thought that was the end of it. When will it end?
@user_zc65jx Thank you for taking the time to reach out to us here on our Xfinity Forums. We understand how important it is to maintain the services you love, while staying within your budget. I would be more than happy to take a look at the account and see what has changed on your bill. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If you're not in a contract chances are your bill will increase every year, but also realize that fees, taxes, and surcharges can increase at any time; only your basic plan will stay the same for the duration of your contract.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
XfinityVictor
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user_zc65jx
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Are you there? Can you answer my question?
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