Public Request for Honoring Verbal Agreement for Debt Recall/Deletion

On July 18th 2024, I canceled my Internet Service with Xfinity as Xfinity was not available at the home to which I was moving. I did not have any Xfinity equipment outside of the Xfinity Router I had for 2 or 3 months when I started my service in 2023. When I canceled my service, Xfinity charged me for equipment I never had, then continued to charge me late fees for equipment that I never had. In late March of 2026 I receive a phone call from Waypoint Resource Group attempting to collect a debt. So on April 3rd I called Xfinity, who then removed the charges for the equipment that I never received. Somehow, I was still left with an account balance at that time. The Representative I spoke to told me that once I make the payment in full that the debt would be Recalled and deleted from my credit report. NOT Reported as Paid in Full, But DELETED from my credit report as if it never existed. On April 9th I made that payment in Full. Today I find out that Xfinity has violated that verbal agreement as that account shows as paid in full on my credit report.

I have already filed complaints with the Minnesota Department of Commerce, The FCC and Consumer Financial Protection Bureau. As a Disabled Veteran, I would expect Organizations such as Xfinity/Comcast to follow through with their promises and adhere to Federal Regulations. 

I am requesting an Official Employee to facilitate a manual debt recall and instruction to Waypoint Resource Group to delete this tradeline entirely, as was promised by the Xfinity Representative on April 3rd.