kimochi1777's profile

Contributor

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71 Messages

Mon, Dec 14, 2020 8:00 PM

protest over new price increase starting january 2021

it isnt enough that both parents are on their SSI's and me out of work due to covid. too bad xfinity doesnt have a special covid stimulus plan to help out people like ourselves☹️ of course whenever i want to talk about readjusting the bill to get a lower price, the one thing that is always said is.. "downgrade your service" there is no room for other negociations. zip..zero. ive already downgraded my internet service for the bill to be at an acceptable level..i may need to do it again.🤢 what happens in 2022? there would be nowhere else i can downgrade anything if we still have package deal. i remember when i called retention dept earlier this year, all they could do was to downgrade internet . no other way. well iam in talks once again with dishtv, directv and hughes cable and theyve given me undisclosed "positive" package deals to suit our needs. for now, iam holding on to them. we have been a customer of comcast since..2003? anyway, a longtime.

Responses

Contributor

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44 Messages

6 m ago

It is disgusting.  This is the second time in less than a year Comcast has raised all of our "fees" in addition to the package.

 

It is like they have no idea their is a pandemic, people are unemployed and struggling.  All they care about is nickel and diming their customers to boost earnings.

 

I cannot wait for my 6 month contract to end, I will be leaving Comcast (Unfortunatley not many internet alternatives in my area) but rather slower internet and ethical service.

Visitor

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2 Messages

Comcast Got $1 Billion in Public Subsidies. Now It's Charging the Public New Data Fees. ... Comcast received $1 billion in government subsidies.

ComcastAmir

Official Employee

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6.3K Messages

6 m ago

Hi kimochi1777, we know times like these are hard with Covid-19 around and we're sorry that the pandemic has put you out of work. It sounds like you could use a break on your cable bill so please allow me the opportunity to look into all available deals and promos that we have in your area to help you save some money so that you and your parents can rest easier during this holiday season 🙂 Everyone likes options so let's get started on finding a better deal, to continue please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

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Official Employee

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371 Messages

6 m ago

Thanks so much for taking the time to reach out to us regarding your billing and pricing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2. 

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Contributor

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71 Messages

4 m ago

Pardon me for the very belated reply. The latest ongoing issue has reared its ugly head. Our next upcoming bill amount will be 126.80. Of course the only way to counterattack this would be to downgrade current service. We have downgraded too many times, not enough room for anymore. Maybe if can scratch off the regional sports fee and some other fee. Iam comfortable at 119. 

Official Employee

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207 Messages

4 m ago

Thank you for reaching out on our Forums! Our team would be happy to take a look at your account and see what we can do to help with your monthly rate. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

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Again

Expert

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25.8K Messages

4 m ago


@kimochi1777 wrote:

Pardon me for the very belated reply. The latest ongoing issue has reared its ugly head. Our next upcoming bill amount will be 126.80. Of course the only way to counterattack this would be to downgrade current service. We have downgraded too many times, not enough room for anymore. Maybe if can scratch off the regional sports fee and some other fee. Iam comfortable at 119. 


The only way to get rid of the regional sports fee and the broadcast fee is to get rid of cable all together.  As long as you have a plan above very basic you're going to have the regional sports network fee and even if you don't watch sports there is no way to get rid of that.

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New Poster

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1 Message

4 m ago

I just paid my bill.  It increased by more than $26 and they are telling me it's for excise taxes driven by the government although they won't referenc which tax bill or policy this is being driven by.  So to be clear I was paying $5.55 in state excise fees but now I am apparently paying about $32 in those same fees.  A quadruple increase for just that fee.  

New Poster

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2 Messages

4 m ago

So, we lose Norton Internet Security, and the same month Xfinity gets a Covid refund on the Reginal Sports fee, you increase the Regional Sports fee to your costomers?

And my internet went up $5, even though I'm in a 24month contract, and you increased the set top box fees for no reason other than greed, because I have the same 3 boxes I have been paying $5 ea for, and now I'm paying $7.50 each.  So, my set top boxes have gone from $15 a month, to $22.50!

 

My cost per month has gone up, even though when I agreed to a two year contract. In the chat where I spoke to Xfinity and agreed to a 24month contract, I  was told that my bill would be $191.33 a month, for 2 years.  Of course that never happened, somehow that figure was only for chat, as when my actual bill arrived it was $11.59 more than I was quoted, at $202.92.  Now it's going up yet again to $218.61.  Someone lied to me.  I even saved the chat log when I negotiated the price....of course I was told my bill would be $191.33 in the chat, but somehow (like always) you guys figured a way to inch it up to $202.92 instead of the $191.33 that I was promised in the chat...but I got tired of dealing with you and decided I could live with the $202.92 even though it was $11.59 more than I was promised.  And now, with your latest price increases, I'm paying $27.28 more than I agreed to in the chat.  You always figure a way to add a little more.  That's why I save my chat logs, because Comcast/Xfinity can't be trusted to keep their word.  Get it in writting and still they bait and switch you, and what is a consumer to do about it?  Comcast has a monopoly.  

 

IF you can disregard the 24month contract and increase prices, then am I able to disregard the contract too, and renegotiate my service?  It appears the contract does me no good, when it allows you to make changes whenever you feel like it.  Let me guess....I'm bound by the contract, but Xfinity is not.  It's really disappointing to agree to a 24 month contract at $191.33 and exactly one year into a two year contract, I've gone from $191.33 to $218.61 (an increase of $27.28).  And I lost Norton Internet Security in the process.  

Official Employee

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201 Messages

4 m ago

Hi, @Bundy714! We appreciate you for creating a post on our forums page for help with the billing concerns. I am sorry to learn that we have made you feel this way. I will do all that I can to rectify this experience. To get started, please feel free to send us a private message with your name and address by clicking on my handle “ComcastGabe.” Once I receive this information, I will be able to explore all of the options available today to see if I can find you a better deal. As a paying consumer myself, I know how frustrating this is when your bill increases. Just so you are aware, we do list on your bill and agreements that equipment, taxes, and fees are always subject to change as they are determined by your local market. We communicate any changes with your account at least 30 days in advance on your paper bill. Here is also a great link for more details on [price changes](https://comca.st/2OSYYZT). Please let me know if this helps.

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jebsr

Contributor

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76 Messages

4 m ago

I'd be happy with $126 cost. Mines $255

jebsr

Contributor

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76 Messages

4 m ago

Change my plan too!

Official Employee

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118 Messages

4 m ago

Greetings, @jebsr. My family depends heavily on our services these days, so I definitely understand the need to have your necessities met at a reasonable cost. I'll be happy to review the account and services with you to see where I can help.

 

I received your private message and will be responding to you shortly. Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines https://comca.st/3ur4Fi2 .

 

 

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jebsr

Contributor

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76 Messages

4 m ago

I was asked to reply to ComcastAnna so I did

New Poster

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1 Message

4 m ago

Even though i have a one year agreement, my Internet cost increased to pay for Xfinity’s “investment in (their) high capacity network.” Why do I have to pay more for their investment? That’s the cost of maintaining their system and shouldn’t affect the agreed upon monthly charge.

Official Employee

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91 Messages

4 m ago

Thank you @Tmacec for providing a brief description of your concern. I understand the frustration when it comes to billing. No one likes a higher bill which can put budgeting out of wack. Especially during these times. I would be happy to help and look into your concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
I am an Official Comcast Employee.
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