New Poster
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1 Message
Prorated credit
I downgrade my service on Oct 6, and returned my boxes. As of today I am still being charged for a service I no longer have. I have called numerous of times to get my bill corrected and nothing has been done. I am just ready to closed my account with xfinity horrible customer service. Also I was promised a deal and they keep changing my plan every time I speak with someone. They need better training.
Responses
Again
Expert
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25.8K Messages
8 m ago
When did you receive your bill? Shortly after you downgraded? What is the date on the billing statement? If you're looking online, your account won't update until your next billing statement is posted.
Always pay your bill as you see it; your next statement should be prorated.
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ComcastMartin
Official Employee
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2.4K Messages
8 m ago
Hi there, @Faby1,
As our great expert Again explained why most of the time it seems like you still have the services, even when you changed the pricing. If you would like me to double-check your billing ledger through our system for peace of mind, I would love to do so.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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