2 Messages
Prorated Cancellation charges
I reached out through the forum and got my Xfinity plan cancelled on March 11th. I even have emails confirming the cancellation request & final date of service.
i called Xfinity today (which was a whole nother mess. In the middle of chatting with an agent, it said the phone number was disconnected and no longer in service. Then, automated voices speaking over a live agent. A mess). The agent said the cancellation request which was confirmed through email, was CANCELLED. No idea why, as I did not approve of this + I did not get a follow up email that services were starting up again???
I got charged my full bill on March 11th of $73. My service ended on March 11th.
does Xfinity bill a month in advance? Should I be getting this entire amount refunded? Not to mention, the April bill is still popping up as to be paid.
I also keep getting an error everytime I try to add tags, and it deleted my post.
XfinityAldrik
Official Employee
•
2.1K Messages
1 year ago
Thank you for reaching back out to us user_56ku1m! This is far from the experience we want you to have! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0
XfinityChelseaB
Official Employee
•
1.6K Messages
1 year ago
Hello user_56ku1m, I'm so happy we were able to get you taken care of. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.
0
0