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user_cg7p5r
1st Topic

Visitor

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Thursday, April 9th, 2026 6:43 PM

Pro-rated bill?

Hello, I'm cancelling our internet bill because we're moving to a new place that has internet included. If I cancel before our last bill is due, will the bill be prorated? Thanks in advance!

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4 hours ago

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Accepted Solution

XfinityMartyR

Official Employee

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3.1K Messages

5 hours ago

 

user_cg7p5r Thank you for reaching out, and congratulations on the move! If you have postpaid Xfinity Internet, and cancel during a billing cycle you will receive an updated prorated final bill. 
 
If you have NOW Prepaid Internet, you would not receive a prorate for canceling before the end of the billing cycle. 

 

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XfinityVictor

Official Employee

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2.1K Messages

4 hours ago

Although we hate to see you leave Xfinity I am happy we were able to schedule the disconnect order for you. Have a great rest of your day!

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