@cover2zc wrote: My service was canceled 9/3 and $7 was credited. However, based on the statement cycle of 8/15 to 9/15, the prorated credit should have been higher.
So, your bill would have been for 19 days, with 11 days left after cancellation. Divide the cost of your package, including any equipment rental but no taxes, by 30. Whatever the quotient is multiple it by 11 days. Does it come out to be more than $7?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hi there, cover2zc. Good afternoon. Thank you for bringing this to our attention. I would like to pull up your account to see what the cause of this may be.
Please send me a PM with your first and last name and we will go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. I look forward to hearing from you!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
Again
Expert
•
25.6K Messages
8 m ago
So, your bill would have been for 19 days, with 11 days left after cancellation. Divide the cost of your package, including any equipment rental but no taxes, by 30. Whatever the quotient is multiple it by 11 days. Does it come out to be more than $7?
0
0
cover2zc
New Poster
•
2 Messages
8 m ago
0
0
ComcastMorgan
Official Employee
•
2.5K Messages
8 m ago
Hi there, cover2zc. Good afternoon. Thank you for bringing this to our attention. I would like to pull up your account to see what the cause of this may be.
Please send me a PM with your first and last name and we will go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. I look forward to hearing from you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0