Wed, Sep 16, 2020 11:00 AM
8 m ago
@cover2zc wrote:My service was canceled 9/3 and $7 was credited. However, based on the statement cycle of 8/15 to 9/15, the prorated credit should have been higher.
So, your bill would have been for 19 days, with 11 days left after cancellation. Divide the cost of your package, including any equipment rental but no taxes, by 30. Whatever the quotient is multiple it by 11 days. Does it come out to be more than $7?
Hi there, cover2zc. Good afternoon. Thank you for bringing this to our attention. I would like to pull up your account to see what the cause of this may be.
Please send me a PM with your first and last name and we will go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. I look forward to hearing from you!