Promotions

Promotions on my account have expired raising the price beyond what I can tolerate.

Over the last 2 years, my bills have increased $140/month.

Request agent reachout.

Responses

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Selected Oldest First

XfinityThomasA

Official Employee

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3.7K Messages

16 days ago

DavePi99 - Hello! Thank you for your loyalty over the years and for reaching out to us for help reviewing your current promotional options. You've come to the right place! We truly appreciate your choice in service providers and the opportunity to assist you. I'd be happy to take a closer look at your account, review your service needs, and explore any available offers to help ensure you're getting the best value possible. Let's take a closer look together. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.

In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

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DavePi99

Visitor

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19 Messages

Updating this post to share my experience.

Xfinity has decided to not provide any more than a $5 Internet discount - even for retention of a 32-year customer - all over a request to split the $35 difference for a competitor’s superior symmetrical product - a matter of $18. This used to be a no-brainer request. Now? Both call & DM retention teams would not budge, essentially saying their hands were tied and escalating would not help. So now their story is more $$ for less channels and devices with less customer satisfaction - all while there is ample competition. No wonder there are reports of large numbers of Xfinity customers jumping ship. Xfinity is pushing me towards being one of those former customers. Very disappointing.

11 days ago

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XfinityAldrik

Official Employee

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2.7K Messages

11 days ago

Thank you for taking the time to work with us through Direct Message @DavePi99! Upon reviewing the account, we discussed the available promotional options, and helped make changes to your services.

We appreciate the opportunity to help and thank you again for reaching out to our team here on our community forums. Have a great rest of your day!

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Billing

DavePi99

Promotions

XfinityThomasA

DavePi99

XfinityAldrik

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