Cmc493's profile

New Poster


2 Messages

Thu, Nov 5, 2020 7:00 AM

Promotional term

Hello, I just got an email saying my promotional term was ending soon and that I would have to select a new internet plan. I recently moved and brought xfinity with me and signed up for a new 2 year contract. I was under the impression that the promotional rate would start at the new contract date, and not from when I signed up at my old place. It is a new account number. Can you confirm when my promotional term ends? And if it is this month, is there anything you can do to keep me at the same price for the intended 2 year term that I thought I was signing up for? Thanks.



Official Employee


6.1K Messages

7 m ago

Welcome to the Xfinity Forum, and thanks for your question, @Cmc493. We appreciate your continued loyalty! You're correct! When you move from one location to another, you start a new promotion. I can help you confirm your new start and end date.

I wanted to apologize if there is any confusion or inconvenience and let you know that the email may have been sent by mistake. You can see your promotion end date and other billing details in My Account. Impacted customers will receive another email notifying you that the first one was sent in error. 

To view your agreements from the My Account App:  

1. Click on "Manage Billing Preferences"

2. Click on "Billing Cycle"

3. Click on "View Contract"

You'll see a list of your legal documents and agreements. You can also see this information when logging into your account online. For more information, follow this link

Let me know if you have any other questions regarding your account or need me to verify anything from my end. You can send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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