Visitor
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1 Message
Promotional Rate Expired
Hi, my promotional rate recently expired, and my monthly bill increased from $40 to $70 for the 300 Mbps plan.
I've been a customer for a while, but $70 is a bit too expensive for my current needs.
I've seen other providers offering similar speeds at lower prices. I'd prefer to stay with your service, but I would like to know if you can offer me a loyalty discount, a retention offer, or any other promotional pricing.
XfinityThomasA
Official Employee
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4.1K Messages
7 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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