Visitor
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1 Message
Promotional rate expired - looking for existing-customer pricing
Hi, my 24-month promotional discounts expired on June 1, and my Internet bill increased from about $50 to approximately $109.82 per month.
I’d prefer to stay with Xfinity and would appreciate help reviewing any current promotional, loyalty, or other pricing options available for my existing account, including any longer-term pricing options.
Thank you.
XfinityJeffB
Official Employee
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616 Messages
2 hours ago
Hello user_eo5t8u, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to assist you. To review plans available to you, I will need some account information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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