Promotional rate expired - looking for available Internet offers

My promotional Internet rate recently expired, and my monthly payment increased from $45 to $75.69.

I currently have the HSD Blast - Modular_GEN plan with speeds up to 600 Mbps download and 150 Mbps upload. I would like to remain with Xfinity, but the increase is significant.

Could an Xfinity representative please review my account and let me know what promotions or lower-cost Internet-only plans are currently available to me? I am open to changing from my current legacy plan to one of the newer plans if that would provide better pricing.

Thank you.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

121.4K Messages

7 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityAngie

Official Employee

•

3K Messages

6 hours ago

Goldeglo, thanks so much for reaching out through Xfinity Forums. Most of our internet speeds and channel lineups have changed over the years. A good place to start would be here: https://www.xfinity.com/digital/offers/plan-builder. Once you've looked over that, please

send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

3

Billing

Goldeglo

Promotional rate expired - looking for available Internet offers

EG

XfinityAngie

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