Visitor
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2 Messages
Promotional rate expired - looking for available Internet offers
My promotional Internet rate recently expired, and my monthly payment increased from $45 to $75.69.
I currently have the HSD Blast - Modular_GEN plan with speeds up to 600 Mbps download and 150 Mbps upload. I would like to remain with Xfinity, but the increase is significant.
Could an Xfinity representative please review my account and let me know what promotions or lower-cost Internet-only plans are currently available to me? I am open to changing from my current legacy plan to one of the newer plans if that would provide better pricing.
Thank you.
EG
Expert
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121.4K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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3K Messages
2 hours ago
send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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