1 Message
Promotional Pricing
I was unaware that my promotional pricing was ending this month. My bill DOUBLED. My wife and I are both teachers and are currently on a fixed budget because it is summer. The new price does not fit into our budget. If I can't figure out how to lower my bill to fit my budget, I'm likely going to have to cancel. Any suggestions to lower my bill?
XfinitySara
Official Employee
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1.7K Messages
11 months ago
Hey there, @user_gdo1uh! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping our Xfinity Deals (just make sure to click "Sign in here" first) or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
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