Visitor
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2 Messages
Promotional Pricing Ended
I have the 300mbps internet for $40/month for years. I just got my bill and now it's $70. I am also a mobile customer and want to leave that unchanged but need to get my internet bill lower. I see the promos about new customers getting $40/mo for 5 years....can anyone help me with this?
XfinityRichard
Official Employee
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3.7K Messages
19 days ago
Thank you for reaching out, @azhun_ctech . I understand your concern regarding the increase in your monthly bill, and I'd be happy to review your account for any available promotions or options that may help lower your Internet cost while keeping your Xfinity Mobile service unchanged. Please send me a direct message with your full name and service address, and I'll be happy to take a closer look for you. 😊💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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