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user_zrkltm
1st Topic

Visitor

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2 Messages

Monday, June 22nd, 2026 2:45 AM

Promotional Offer for Internet Plans

Hello, 

My current Xfinity internet promotional offer is about to expire, and my monthly bill is scheduled to increase significantly. I am looking to stay with Xfinity, but I need to see what current internet-only promotional offers, retention plans, or price-locked contracts are available for my account to keep my monthly rate competitive.

Thank you!

Question

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Updated 

1 month ago

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Oldest First
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EG

Expert

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119.5K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJustinC

Official Employee

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2.5K Messages

1 month ago

Hello, @user_zrkltm thank you for reaching out over Xfinity. I completely understand wanting to check on promotions with your current one set to expire, and appreciate you wanting to explore new options. I'm glad to see our awesome Forum expert @EG was able to move your post and bring the promotion concern to my attention. Please let me know if your still needing to have an account review done, I can assist with that. 

If you ever don't have time to reach out to us here over Xfinity Forums, our great broadband labels website is a great place to check on promotions after logging in if you haven't used it before: https://www.xfinity.com/broadband-labels

I look forward to hearing back from you, just follow up at your convenience. 

2

user_zrkltm

Visitor

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2 Messages

Hi Justin,

Thanks for reaching out. Yes, I absolutely still need an account review done to check for any new internet-only promotional offers.

Please let me know how to securely send my account details over direct message so we can look at options.

Thank you!

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1 month ago

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XfinityBillie

Official Employee

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4.3K Messages

Absolutely! We are happy to help you with the account review and to see what internet promotions we have available. :) Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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