Promotional offer credit not applied to my account

Thank you so much for reaching out here on Xfinity Forums. Was this due to a recent upgrade in Internet Plan where the Xfinity Mobile line was added? 

Let's take a look at where these previous tickets are standing and identify the root cause of this. Please send us a direct message with your full name and service address to get started. Feel free to include any ticket numbers you have as well. 

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