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Garcjat
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3 Messages

Sunday, May 17th, 2026 7:05 PM

Promotional Discount

Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can get assistance with this? Getting a new promotional, or what not please.

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Updated 

14 minutes ago

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Accepted Solution

XfinityBrianH

Official Employee

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2.2K Messages

14 minutes ago

Garcjat Thanks so much for giving us the opportunity to assist you with your billing concerns, please reach out to us again if you have any other questions we can help with!

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XfinityTommy

Official Employee

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2.8K Messages

2 hours ago

Good afternoon Garcjat, Thank you very much for getting us in the loop on this! Happy to help explore some options with you. I was curious, are you using standalone internet, or TV and Internet? 

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Garcjat

Visitor

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3 Messages

@XfinityTommy​ I believe it is just stand-alone Internet.

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2 hours ago

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XfinityTommy

Official Employee

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2.8K Messages

Garcjat Cool! Let's take a look at things here on our end to find out what options are available. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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Garcjat

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3 Messages

Okay, I went and did the requested.

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1 hour ago

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