Dear Customer Support Team,
I recently noticed that my internet bill increased from $50 to $86.90 this month. After reviewing the statement, it seems this is because my promotional discount has partially expired. I don’t recall being informed of this when I first started my service about a year ago, and I’d like to ask whether there are any current promotions available or if there’s anything you can do to help reduce my monthly bill.
Thank you for your assistance.
Best regards,
Daniel
EG
Expert
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113.3K Messages
9 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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841 Messages
9 hours ago
@user_fqbsna Thanks for reaching out here on Xfinity Forums. We would be happy to take a look into the account for any promotional discounts or savings we can get you. To get started please send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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