1 Message
Promotional Discount Expiring
Good morning, I was looking at my Xfinity bill and it says that my 30.00 promotional discount is going to be expiring. I have been a platinum customer for many years, matter of fact my account has the original Comcast/Xfinity Triple Play - when I first signed up for Xfinity my bill was 129.00 - without making any changes to my plan is has ballooned to over 200.00/month, going up again another 30.00 next month. I am hoping you can assist me. While I don't want to switch providers, I don't know if I can justify paying 250.00/ month for Xfinity. Please help. I tried calling customer service, but I was on for over an hour and kept getting bounced around through automation - and then disconnected.
XfinityKei
Official Employee
•
1.4K Messages
3 days ago
Hello @user_wycf3b We appreciate your continued loyalty with us. I am happy to go over our current offers to help you with lowering your bill.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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