Pilar4123's profile

New Poster

 • 

1 Message

Thu, Oct 15, 2020 5:00 PM

Promotional discount expired twice?

I got Xfinity 2 years ago and after a year the bill went up from $45 to $64. I called because I had forgotten about the promotional discount and once they explained to me why my bill went up I was okay and he said my bill should stay that way and won’t jump again. Today my bill has jumped almost $20 and it says that my promotional discount expired even after I was told it wouldn’t jump up again.

Responses

Again

Expert

 • 

25.5K Messages

7 m ago


@Pilar4123 wrote:
I got Xfinity 2 years ago and after a year the bill went up from $45 to $64. I called because I had forgotten about the promotional discount and once they explained to me why my bill went up I was okay and he said my bill should stay that way and won’t jump again. Today my bill has jumped almost $20 and it says that my promotional discount expired even after I was told it wouldn’t jump up again.

Apparently you had a promotional discount for one 1 year on a two year contract.  At the end of the second year the rest of your promotion/contract expired and you're now paying every day pricing for your bundle.  The person you spoke with either didn't explain it correctly or you misunderstood what they were saying.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastChe

Official Employee

 • 

6.1K Messages

7 m ago

Hi @Pilar4123, and welcome to the Xfinity Forums. Thank you for sharing your billing concerns. I can imagine how surprised you were to see yet another increase. I'm sorry for any confusion that may have been caused. I want to review your account and the promotion that recently expired to see how we can lower your rate again. 

Please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here