Visitor
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1 Message
Promotional discount expired – looking for a new rate
My 24-month promotional discount expired, and my monthly internet bill increased from $45 to $84.
I would like to stay with Xfinity, but $84 per month is too expensive. Could an Xfinity representative please help me check whether there are any new promotions or lower-cost plans available for my account?
I was happy with my previous $45 monthly rate and would like to keep my bill as close to that as possible. I prefer to communicate by message rather than by phone.
XfinityGabriel
Official Employee
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3.5K Messages
2 hours ago
Thank you for reaching out and for being a valued Xfinity customer. I completely understand how frustrating it can be to see your bill increase when a promotional discount expires, especially when you've been happy with both the service and your previous rate. I'd be happy to review your account and see what options may be available to help lower your monthly bill. We often have different plans, promotions, and package options that may better fit your budget and household needs. Since you prefer to communicate by message, we can certainly handle everything here without a phone call. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, I'll take a closer look at the available options for your account. We appreciate your loyalty and will do our best to find a solution that works for you. 😀
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