1 Message

Thu, Jun 23, 2022 1:30 PM

Promotional Debit Card Refund

So I issued a refund from Amazon to a debit card I got in the mail from xfinity, how long does this take to process and is it even possible, if not where does the money go?

Accepted Solution

Official Employee


610 Messages

5 months ago

THAT is a really great question, @user_20d80f . As I have worked with a Credit card processing company before, it does depend on the gift cards rules ultimately. If the card does allow for refunds, it can take 2-4 weeks to see the refund credited back onto a gift card (usually a lot sooner though). I would call the 800 number on the gift card and inquire to get a better accuracy of what to expect. If they state that a refund cannot be provided to the card, I would then reach out to Amazon or that vendor to see how they can work with you. 

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