Awatty's profile

New Poster

 • 

1 Message

Wed, Feb 10, 2021 12:00 PM

Promotional 2 year package ending

I’ve tried to reach out to xfinity but no response or way to connect without going to store. My promotional package expires soon , anyway to extend this

Responses

ComcastJoeTru

Official Employee

 • 

6.6K Messages

2 m ago

Greetings, Awatty. When promotions expire, we don't typically have the same promotion available to add back. Promotions are usually given for an introductory period, and after that initial discount period, your service package transitions to regular rate. If you would like help with reviewing your account and going over lower cost options, I can help. Simply send me a private message and include your full name and service address, so I can assist you. You can send me a private message by clicking my name (ComcastJoeTru) and then click "Send a private message" to private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here