1 Message

Tuesday, November 14th, 2023

Closed

Promotion Over, Now What?

Good morning. Our promotional offer has now expired. Our bill for internet will be going from $80 to $134. I would like to see if there is any offer to existing customers. I would like to stay with Xfinity but have no desire to change the speed of our current plan. If there is nothing that can be done for me, I will move over to AT&T who is offering the same as what I was previously paying with Xfinity. There isn't any way that I will be paying $134 per month.

Oldest First
Selected Oldest First

Official Employee

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4.3K Messages

2 years ago

Hello user_rw668m! Thanks for taking the time to reach out to our team on Forums. We value you as a customer and appreciate you wanting to continue service with us as well. We definitely do not want to lose you as a customer and my team is here to help. Let us get you into a Direct Message so that we can review plans/promotions that better fit your billing needs. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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