Promotion for existing customers

Hi, my current promotional period expired and my bill went up substantially.

Can you help me find a new promotion for existing customers (or downgrade my plan)? I can sign up for a new 2-years term commitment if it's needed, but I really can't afford the full price on my bill.

Thanks!!

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XfinityJosephA

Official Employee

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1.9K Messages

5 years ago

Hello, @jbrooks727, I hope your day is going well. Let's take a closer look at your subscription! I will be happy to help. Just send over a private message when you have a second. If you can include your name as it appears on your account and service address this would be great 🙂 If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3rY7WmY

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Promotion for existing customers

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