Visitor
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1 Message
Promotion expired
I am a single mother. I got charged 94$and I live pay check to pay check. Now that my Promotion expired nobody informed me and just charged my account. Now I will have an NSF of $30. I need to see if I can be compensated for this fee and see how I can get help with another Promotion.
EG
Expert
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120.1K Messages
10 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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3.6K Messages
10 hours ago
To send a Direct Message:
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• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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