Promotion Expired

Hello,

My 2-year promotion has expired. I am looking for a new promotion / package, as my bill has nearly doubled. I have reviewed previous posts that mention sending a "direct message", but it appears that option may not be available anymore? Please help.

Thanks

Responses

XfinityKassie

Official Employee

•

1.3K Messages

4 months ago

user_8zduvn Good morning! Thank you for reaching out to our Community Forums Team for assistance with your promotion and pricing. I can see how important it is to keep your services within a certain budget. I'd be happy to take a look at what options are available in your area. Please send a Direct Message with your name, and the service address we will be working with today.

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

XfinityJamesC

Official Employee

•

1.7K Messages

4 months ago

Thank you for sending us a DM, @user_8zduvn. We were able to find a new promotion to keep you at the same service level for two more years with a great discount! Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help.

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user_8zduvn

Promotion Expired

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