wayne_s's profile

New Poster

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3 Messages

Sunday, October 22nd, 2023 5:31 PM

Closed

Promotion expired

My current 1 year promotion for TV and Internet expires tomorrow and my bill is about to go up $37.00. I will need to cancel my subscription and try a different company unless I can extend my current promotion or find the same services for the same monthly fee.

Accepted Solution

Official Employee

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1.2K Messages

2 years ago

@wayne_s Thanks for taking a moment to create a post on our Forums page. We can certainly look over our current offers to see what is available to you. You can also check and manage your plan right from our website. If you'd prefer our assistance, would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

(edited)

Official Employee

 • 

2.1K Messages

2 years ago

Thanks again for reaching out! Glad we could help find another promotion for you. Take care! 

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