Skip to main content

    Support

    Offers

borg0196's profile
borg0196
1st Reply
1st Topic

Regular Visitor

 • 

7 Messages

Sunday, February 13th, 2022 3:59 PM

Closed

Promotion expired

My promotion expired. I did see a deal for my current bundle. When I went to activate it, it was no longer available. I'd hate to have to switch, I enjoy all the features I have, but the price is huge. Anyone have suggestions on getting a better rate?

Question

 • 

Updated 

3 years ago

1.3K

4

0

CCTyler1

Problem Solver

 • 

409 Messages

3 years ago

Hello there, @borg0196, and thank you for bringing this to our attention through our Forums! I understand your promotional pricing has expired, and you would like to explore some options, in terms of a new agreement, and I can most definitely help! Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way!

 

So we can proceed, can you please send us a private message, including your full name, and your full address? You can send us a private message, by clicking on the chat icon, in the top right hand corner of your screen. Once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a private message. Thank you in advance, and we look forward to hearing back from you! 

 

2

0

pjcattle10

Visitor

 • 

1 Message

@XfinityTyler​ I have the same issue.  My bundle just expired and my bill went way up.  I called the 800 support number and spoke to two people (one polite and one rude).  The one in customer solutions said the only way to lower my bill was to get rid of boxes, channels, or add cellular, but I would like to keep everything the same.  I have been a customer for 18 years, but am considering cutting the cord because the bills keep getting higher and higher.  If someone could help, I would appreciate it. 

3 years ago

0

XfinityEricB

Official Employee

 • 

2.2K Messages

Hello @pjcattle10, and thank you for reaching out about a new promotion. I would be happy to see what I can do for you to help save some money. Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

tt-rick

Visitor

 • 

1 Message

3 years ago

I have the same issue.  Mine went up and it is way to much.  I too don’t want to cancel, but this is ridiculous 

1

0

XfinityEricB

Official Employee

 • 

2.2K Messages

Hello @tt-rick! I would be happy to review your account, and save you any money we can. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

patglennon91

Visitor

 • 

2 Messages

3 years ago

I came here for the same reason, I don't see a chat icon next to the bell. I'd be thrilled to try to do something about the more than 35 dollar increase I saw when my intro rate died. I get that it's a promotion, but feel the jump was pretty harsh!

1

0

ccRuben

Retired Employee

 • 

729 Messages

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3oAiQzP 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

3 years ago

0

jel20

Regular Visitor

 • 

5 Messages

3 years ago

I came here for the same reason.  My promotion expired.  I would like to keep the same features, but am looking for more cost effective pricing.  I have sent direct message.

1

0

XfinityAmira

Official Employee

 • 

4.1K Messages

Hello @jel20, thanks for reaching out on our Forums page in regard to making changes to your account. As a person who lives on a strict budget, I absolutely understand your concerns and my team would love to assist you with finding a plan that is better fitting for you and your billing needs. We look forward to further assisting you in our private direct message. Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here