kam2014's profile

New Poster


1 Message

Tue, Oct 20, 2020 12:00 PM

Promotion Expired

I've been a loyal customer with Comcast for the past 6 years. 2 years ago I received a call from a customer care associate. She offered me a plan better than I had for nearly the same price, simply because I was a loyal Comcast customer. My promotion expired and after several calls to customer retetion, I've been told they offer no simular plan for existing customers. I do have the option of cancelling and having my partner signing up as a new customer. She would get a 2 year promotion with exactly what we have now, for the same price as we were paying. That option sounds like far more work than offering me the 2 year promotion again, securing my bussiness for two more years. Why doesn't Comcast consider customer loyalty a prioroty?



Official Employee


2.4K Messages

6 m ago

Hey @kam2014,


Our customer loyalty is a huge priority. 6 years is a long time and we thank you for continuing service within the time. I can look into your account and get you the information you are asking for and if we might have an available option for you.  Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here