I've been a loyal customer with Comcast for the past 6 years. 2 years ago I received a call from a customer care associate. She offered me a plan better than I had for nearly the same price, simply because I was a loyal Comcast customer. My promotion expired and after several calls to customer retetion, I've been told they offer no simular plan for existing customers. I do have the option of cancelling and having my partner signing up as a new customer. She would get a 2 year promotion with exactly what we have now, for the same price as we were paying. That option sounds like far more work than offering me the 2 year promotion again, securing my bussiness for two more years. Why doesn't Comcast consider customer loyalty a prioroty?