Promotion Expiration

Our internet bill just almost doubled in price because some "promotion" ended unexpectedly. It's far too expensive now – can we resume this promotion, or do I need to look elsewhere for cheaper internet?

Responses

XfinityDilary

Official Employee

•

1.8K Messages

4 days ago

Thanks for posting on our community forums, user_bn84a7. I understand wanting to repackage the account after an unexpected bill increase. I'd be happy to help find a suitable offer for your needs. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Billing

user_bn84a7

Promotion Expiration

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