Promotion Ending

I am on a promotion that is ending. Due to that the price will increase ~$65. How can I reinstate this promo or something similar without losing service.

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XfinityPaula

Official Employee

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1.2K Messages

23 days ago

Hello @d.we132 Good morning, and thank you so much for reaching out to us on our Xfinity Forums for help with the promotion recently ending. It's absolutely vital to help keep costs low in any way we can and with promotions ending I know the rate can increase a lot. I'm sorry that the cost increase is hitting you, especially this time of year. You are in the right area for help, and we can review your account and services to see what options we have to help out. Unfortunately some self-service options for account changes online is limited at this point, but you can always check xfinity.com to the latest offers and to compare our tiers of service.

Please send us a direct message with your name and service address. From there we will verify the account and dig into our options.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_jiw279

Visitor

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3 Messages

@XfinityPaula

I have the same situation. My contract is ending Jan 22, 2025. I currently have a contract discount of $29.50 that will end then. Also have a 2 product discount ($20) and automatic payments and paperless billing discount ($10). How can I sign up for a new contract without losing service, at about the same cost?

Thanks,

Roger

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23 days ago

0

XfinityBrianH

Official Employee

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1.1K Messages

Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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grass051

Regular Visitor

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5 Messages

Hello @XfinityBrianH,

I'm also in the same situation. May I also send a message to "Xfinity Support" for your support?

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2 days ago

0

XfinityThomasA

Official Employee

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1.9K Messages

Hello, @grass051. Thank you for choosing Xfinity and joining the Xfinity Forums community. Did you know you can manage your XFINITY services online with XFINITY My Account? You can find new plans, shop deals, and change plans to match your needs. And, with better-than-ever online tools for shopping, customization, and support; you can get exactly what you need, faster than you can believe!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

0

d.we132

Visitor

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2 Messages

16 days ago

I spoke with your representative and you offered nothing except to remove services or reduce speed. You pay lip service by thanking me for being a customer for so many years, but you offer new customers lower prices and better packages. I will be looking for another alternative.,

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sportscaster

Regular Visitor

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6 Messages

Wait til next month when ALL CUSTOMERS WITHOUT EXCEPTION (i was informed by a phone rep) pays $17.00 more per month ,because they need the cash) That is on top of your expiring promo rate with no available promo rollovers/extensions .

That's $ 1/2 Billion more ($17x 32 million subscribers) for the company bottom line .They no longer care about retention. Quitting them en masse is the current option. Then you would think promos will return (of course for NEW customers only)

(edited)

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10 days ago

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sportscaster

Regular Visitor

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6 Messages

Comcast expects to shed another 100K broadband subs in Q4

Comcast shares slid nearly 9% Monday after cable unit CEO Dave Watson said the operator expects to lose about 100,000 broadband subs in Q4 2024, reflecting the kind of losses it saw in the first half of the year.

https://www.lightreading.com/cable-technology/comcast-expects-to-shed-another-100k-broadband-subs-in-q4

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10 days ago

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AllanM

Contributor

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23 Messages

11 days ago

I think Xfinity Mobile is in "growth" mode, and isn't all that interested in retaining customers.

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d.we132

Promotion Ending

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XfinityPaula

user_jiw279

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grass051

XfinityThomasA

d.we132

sportscaster

sportscaster

Comcast expects to shed another 100K broadband subs in Q4

AllanM

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