Contributor
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21 Messages
Promotion ending. Need help with changing plan.
My promotion period is ending next month. I would like to move from an Internet + Cable TV + Voice plan to an internet-only plan.
When I click on "Change Plan" after logging in to my account, I only get the option to Add services and not to Remove them. Please let me know how I can make a change to my plan.
I tried Direct Messaging but did not get a response for over 1/2 an hour. If there are fixed times for Direct Messaging, please let me know.
Thanks!
Accepted Solution
XfinityRay
Official Employee
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3K Messages
1 year ago
Hello, @vbonline! We would be happy to help with your services. Thank you for creating a public post. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. I responded to your DM a bit ago. We can continue our conversation over there.
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