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vbonline
Expressive Exchange
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30 Messages

Tuesday, April 21st, 2026 12:15 AM

Promotion ending. Need help deciding next plan.

My promotion period is a little over month. I would like to know the options available to me so that the price does not increase. I am interested in keeping the Internet-only plan with xFi Complete for for unlimited internet and using Autopay with a credit card. I don't mind going to a lower speed plan to make it cheaper than what I am paying now.

Please let me know the options so I can decide on the next plan.

Hoping to hear back from you soon.

Thanks!

Question

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Updated 

2 months ago

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XfinityAlyssaA

Official Employee

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2.9K Messages

3 months ago

Good evening @vbonline, and thank you for reaching out on our Community Forums—we appreciate your time.

 

I see that your current promotion is about to end and you’re looking for a new offer to help keep your rate from increasing. We’d be more than happy to review the current promotions available for your account.

 

To get started, please send us a Direct Message with your first and last name, along with the service address on the account, and we’ll be glad to assist further. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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XfinityVianney

Official Employee

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2.8K Messages

3 months ago

 

vbonline, thank you again for giving us some time to cover new packages. We look forward to helping you again. Have a great evening! 

 

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vbonline

Contributor

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30 Messages

2 months ago

I was asked to check back after a month to see if a better option is available than the one discussed a month ago. Can an official employee please get in touch with me again? Thanks!

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XfinityAbel

Official Employee

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444 Messages

Thanks for reaching back out @vbonline, I'd like to do everything I can to help with seeing what plan options are available. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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