Skip to main content
vbonline's profile
vbonline
Expressive Exchange
Conversation Starter
1st Like

Contributor

 • 

27 Messages

Tuesday, April 21st, 2026 12:15 AM

Promotion ending. Need help deciding next plan.

My promotion period is a little over month. I would like to know the options available to me so that the price does not increase. I am interested in keeping the Internet-only plan with xFi Complete for for unlimited internet and using Autopay with a credit card. I don't mind going to a lower speed plan to make it cheaper than what I am paying now.

Please let me know the options so I can decide on the next plan.

Hoping to hear back from you soon.

Thanks!

Question

 • 

Updated 

11 hours ago

7

1

0

Oldest First
Selected Oldest First
XfinityAlyssaA

Official Employee

 • 

2.6K Messages

11 hours ago

Good evening @vbonline, and thank you for reaching out on our Community Forums—we appreciate your time.

 

I see that your current promotion is about to end and you’re looking for a new offer to help keep your rate from increasing. We’d be more than happy to review the current promotions available for your account.

 

To get started, please send us a Direct Message with your first and last name, along with the service address on the account, and we’ll be glad to assist further. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

0

0

forum icon

New to the Community?

Start Here