Promotion ending and bill increasing from $70 to $130

Hi, my current 2 Gig Internet promotion ends on August 29, and my monthly bill is increasing from $70 to $130. I simply cannot afford that.

I do not need to keep 2 Gig service. I would be happy with either 500 Mbps or 1 Gig, but the online options of $85 for 500 Mbps and $100 for 1 Gig are still too expensive for me.

T-Mobile has confirmed that Home Internet is available at my address for $50 per month. I would honestly prefer to stay with Xfinity because the service has worked well for me, but I will have to switch providers if there is not a more affordable option.

Could someone please review my account and see whether there is an existing-customer promotion for 500 Mbps or 1 Gig at a price closer to what I am currently paying?

Responses

Oldest First

Selected Oldest First

XfinityCarolyn

Official Employee

•

425 Messages

29 days ago

@user_yvgxb0 Hi there, thanks for reaching out, and I completely understand your concern about the upcoming increase in your monthly bill. We certainly appreciate your loyalty and are glad to hear the service has been working well for you. I would be happy to take a closer look and see what offers are available for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support."

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Message” icon.

Click the "Start new conversation" (pencil and paper) icon.

In the "To:" line, type "Xfinity Support."

As you type, a drop-down list will appear. Select "Xfinity Support" from that list

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

0

Billing

user_yvgxb0

Promotion ending and bill increasing from $70 to $130

XfinityCarolyn

New to the Community?