Promotion ended prematurely when I upgraded

My bill last month said I was enjoying a $55/mo promotion that would expire June 2026. Yesterday, I upgraded my television plan. Then I received my new bill. Not only did the rate go up for the higher plan (as expected), the $55/mo promotion was also gone (as very unexpected). There was no notice that the promo would end.

After spending 2-1/2 hours chatting online with support, I am told there is nothing that can be done ... I cannot even undo the change and go back to the old plan and promo. Does this sound accurate? Thank you.

Responses

XfinityRichard

Official Employee

•

2.1K Messages

7 months ago

Hi there, @user_m7qppf ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm so sorry regarding your billing promotional concerns. Please be assured you reached the right person to look further into your concerns for you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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user_m7qppf

Promotion ended prematurely when I upgraded

XfinityRichard

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