Promotion ended never fixed Bill

I was on a Internet promotion since starting service over 2yrs ago. In October the bill went from 80.00 to 150.00 a month. I contacted Xfinity immediately to fix this issue I was assured the package was added back. This was of course after they tried so shove a new cellphone down my throat. Why would I want a cellphone when you can't get the bill right for just Internet. Long story short 2 months past no changes made to the bill yet Now they say it's 300 dollars.

This has got to be a joke. Then it's almost impossible to get a live agent. Half the time I feel like I'm talking to a bot on chat.

0/10 do not recommend

Responses

XfinityBenjaminM

Official Employee

•

1.7K Messages

1 month ago

user_oz3ht6 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having and we would love to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Billing

user_oz3ht6

Promotion ended never fixed Bill

Was this helpful?

XfinityBenjaminM

New to the Community?