U

Visitor

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1 Message

Wednesday, December 7th, 2022 7:59 PM

Promotion Ended - Looking to get a second year contract

My promotion has ended for my first year contract. I am trying to save money on my second year contract. I am going from $20/month, to $49/month!

How can I get a new contract or promotion for my second year so that I can keep my payments low? The phone support is currently inactive and I haven't had any luck with the chat assistants.


Thank you.

Official Employee

 • 

692 Messages

2 months ago

Thank you for reaching out to our Xfinity Forums, @user_69d74d. My name is Kimberly and I will be more than happy to see what is available in your area. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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