6 Messages
Promotion ended; can’t afford my bill
I was not aware my promotional discounts ended, and now I’ve been hit with a bill that is almost double what I’ve been paying for the last two years (and is completely out of my budget).
After years of miscellaneous issues with my xfinity service, this feels like it could be what finally causes me to just cancel my service all together.
XfinityEricB
Official Employee
•
2.8K Messages
2 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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