1 Message

Sat, Sep 18, 2021 8:25 AM

Promo rates from July

I am not getting the channels I was promised when I signed up for TV but yet the CS reps can’t seem to locate what my order was in July. Do you not have a record of my phone call or the list of offerings from a previous month?


Official Employee


240 Messages

1 m ago

Hello, @user_a24081. Thank you for taking some time this morning to submit a post with your questions about promotions. To answer your question, we do not keep a list of previous promotions. Our system updates with new promotions regularly, so we always have something to offer you. We do keep records of phone calls, but not every employee has access to listen to them. I would like to take a closer look at your recent order and the channels you are missing. We'll do everything we can to figure this out together.


Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.


  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message



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