Visitor
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1 Message
Promo rates from July
I am not getting the channels I was promised when I signed up for TV but yet the CS reps can’t seem to locate what my order was in July. Do you not have a record of my phone call or the list of offerings from a previous month?
CCElizabeth
Problem Solver
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908 Messages
4 years ago
Hello, @user_a24081. Thank you for taking some time this morning to submit a post with your questions about promotions. To answer your question, we do not keep a list of previous promotions. Our system updates with new promotions regularly, so we always have something to offer you. We do keep records of phone calls, but not every employee has access to listen to them. I would like to take a closer look at your recent order and the channels you are missing. We'll do everything we can to figure this out together.
Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
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