Visitor
•
1 Message
Promo Period Ended
Hi,
My name is Ian Zalewski and I have the 1G service from Xfinity at [Edited: "Personal Information"].
My monthly internet auto pay was $71.58 for the past 12 months, but my promo period ended and my monthly cost shot up to $102. Is there any current discounts/ promos / loyalty discounts that can be applied moving forward? We are pretty tight to the literal dollar on our budget, so this increase charge actually makes us go negative monthly. Is there anything that can be done to return to our monthly rate for the last 12 months?
Thank you,
[Edited: "Personal Information"]
XfinityTommy
Official Employee
•
3.3K Messages
2 hours ago
Good afternoon user_wqvn5k. We would love to help explore some new promotions with you. Always a pleasure to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0