Promo expired and bill jumped from $90 to $150

Hey there user_220981 and Happy Friday 👋 I appreciate you stopping by for help with your plan! You're in the right spot for help with your plan because above all we always want to ensure you're getting the best rate possible for your services at all times. The good news is that if you just recently came off of a promotion, then there should be some new ones for us to check out to mitigate that increase 👍

If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to review what new offers are available for you.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum